Scrubd LLC Residential Service Agreement
rev. 08/2024
Welcome to Scrubd! We're excited to help keep your home clean and tidy. This simple agreement outlines what you can expect from us and what we need from you to provide the best possible service.
When we say
"we," "us," or "our," we're talking about Scrubd
LLC.
When we say "you" or
"your," we mean you, our valued customer.
"Services" refers to
any cleaning or related tasks we perform for you.
"Property" or “Home”
is the place we'll be cleaning.
Your Property: You're giving us permission to enter and clean your property. You confirm that you have the right to do this and to enter this agreement. You will ensure any security alarms are turned off or that we have access and knowledge on how to disarm them. You will be responsible for any alarm company or local police charges for responding to an activated alarm not due to our negligence.
Paying for Our Services: You confirm that you've received the costs for the cleaning services you've asked for, and you've had a chance to look them over. You agree to pay these fees. Payment is due at the time of service. Late payments are subject to a fee of 10% or $35, whichever is greater. Payments due over 30 days are subject to additional fees and may be referred for collection.
Some services might require a deposit. Deposits are non-refundable unless otherwise noted.
Our Promise to You: We'll do our absolute best to clean your home thoroughly and efficiently. We back our service with a satisfaction guarantee. If you're not satisfied, let us know within 24 hours of our visit and we’ll try to make it right, including re-cleaning specific areas if needed. In all cases, our guarantee is limited to the amount you paid for the service.
We will always strive to be on-time, but our arrival time is an estimate. If we expect to be more than 30 minutes late, we will let you know.
Cancellations: Life happens, and sometimes you need to reschedule or cancel. Our cancellation policy is:
· For regular cleaning appointments:
o Let us know as soon as you can if you need to reschedule.
o If you cancel or reschedule less than 48 hours before, there might be a $50 fee.
o If you forget to cancel and we show
up, we might charge you 50% of the cleaning fee.
· For one-time cleanings:
o Let us know as soon as possible if you need to cancel or reschedule.
o There is a $75 fee for cancellations less than 48 hours before your appointment.
o There is a $150 fee for cancellations less than 24 hours before your appointment.
o If you forget to cancel and we show up, we'll charge you 75% of the cleaning fee.
If for any reason we need to cancel your appointment, we will let you know as soon as possible. You are not responsible for any fees if you decline to reschedule and any deposit will be refunded.
Safety First: Cleaning can be noisy and involve strong chemicals. For everyone's safety:
· Please keep pets contained during cleaning.
· Don't leave young children unattended while we're working.
If you request pet-safe, child-safe, or eco-friendly products, we will do our best to accommodate your request. However, not all cleaning products have effective alternatives or may be available during your cleaning, and we can't guarantee that any product is 100% safe for all pets or children. If desired, we will do our best to provide you with a list of products that we will use.
We're not responsible for any issues arising from the use of these products or from pets or children being present during cleaning.
What We Can't Do: For our safety and the safety of your property and belongings, we can’t:
· Clean items, furniture, or fixtures that are broken or already damaged unless you specifically ask us to.
· Move any furniture or object that is heavy or fragile.
· Clean any area that is inaccessible or might risk damage to your property or belongings.
· Clean up or organize any personal, private, or sensitive documents. You should store these away before your cleaning.
If you ask us to clean something that falls into these categories and we agree, you agree that we're not responsible for any damage that might occur.
In no case are we able to:
· Clean anything we can’t reach from a small step ladder. For fans and cobwebs, we will use extension poles that allow us to reach higher (up to 16 feet).
· Clean up hazardous materials or biohazards, including human, animal, or food waste.
· Work in unsafe or unsanitary conditions.
Jewelry, valuables, money: We hire honest employees and expect they act professionally. However, you should always take reasonable precautions when you have any service workers in your home. The only way to guarantee jewelry, valuables, and money isn’t stolen is to make sure it is locked up and secure. It is your responsibility to keep these valuables locked up and secure.
Firearms: If there are guns or dangerous weapons in the house, have them locked away.
Artwork, Collectibles, Family Heirlooms, and valuables over $500: These items are expensive and can be impossible to replace. We will ask you before your first service if there are any items that we should not clean or touch. You agree to provide us, in writing, a list of any items that should not be cleaned before your first service and to update this list before each cleaning, as necessary. You agree we won’t be responsible for damage if you don't let us know about these things beforehand.
Damage or Breakage (Liability): Cleaning is a tough job and we may use some elbow grease and strong cleaning products to get your home sparkling clean. We will exercise reasonable care when cleaning your home, but we are not liable for damage that is caused by “normal wear and tear”, improper installation of an item, or due to disrepair. These items include but are not limited to the following examples:
· Carpet & Rug Snags: Carpet snags are the result of loops or fibers that become exposed with normal wear and tear, moving furniture, etc. which may be snagged by a vacuum’s roller brush.
· Blinds: There are inherent risks each time your blinds are cleaned. Blinds can become brittle from daily exposure to the sun, and strings/cords will weaken over time resulting in breaks.
· Broken appliances, furniture, or fixtures: Cleaning can be a vigorous task and cleaning products can be strong. Appliances, furniture, or fixtures that are broken or in any state of disrepair may be further damaged due to cleaning or treatment.
· Improperly hung TVs, pictures, decorations, mirrors, etc: Items that are securely and correctly mounted on the wall should remain in place when dusted or wiped down.
· Floors that are not fully sealed: We use cleaners that are safe and effective on sealed floors including marble and hardwood floors. Floors that are not properly sealed or maintained are subject to damage and stains from cleaning. According to the National Wood Flooring Association, hardwood floors need a maintenance coat every 3-5 years.
You agree that in all cases we aren’t responsible for indirect, special, incidental, or consequential damages.
Oops! (Damage Claims): If something gets damaged or is missing, you agree to tell us within 24 hours of your cleaning. For anything reported later, we are only responsible up to the amount you paid for the cleaning. This means that our maximum liability for any damage reported after 24 hours, regardless of its nature or extent, is limited to the cost of the cleaning service provided. Please inspect your home as soon as possible after the cleaning.
Carpet and Upholstery Cleaning: If we offer to spot-clean or shampoo carpets, rugs or upholstery, remember we're not professional carpet cleaners. We'll do our best, but we can't guarantee results or offer any warranty for these services. By accepting these services, you agree that our liability for any issues or damages arising from carpet, rug or upholstery cleaning is limited to the cost of the specific service provided.
Solving Disagreements: We hope everything goes smoothly. If we ever have a disagreement, let's try to work it out together first. We're reasonable people! If we can't sort it out ourselves, you agree to use mediation or arbitration. This means we'll work with a neutral third party to find a fair solution. It's usually quicker, cheaper, and less stressful than a lawsuit.
Of course, this doesn't stop you from seeking help from a consumer protection agency if you need to. This agreement does not restrict any statutory right you have as a consumer under law.
Agreement: That’s it (phew!). By using our services, you're agreeing to everything we've laid out above, including limits to our liability and how we'll handle any disagreements. We're looking forward to working with you and keeping your home clean and comfortable!